Ask Your Pharmacist
Thank you for choosing the Rite Aid Drug Information center. Rite Aid Pharmacists are committed to offering personal service, and we're giving you a place to send a pharmacist a question.
Use our secure server to submit a specific question via email. Or look through the below frequently asked questions to see if your question has already been asked.
- This is an emergency. I need an answer immediately
- Can you tell me if my prescription is ready for pick-up?
- I didn't receive an information pamphlet with my prescription, how can I get one?
- How much will my prescription cost if I am paying cash? If I have insurance?
- How do I transfer my prescription to Rite Aid?
- Does Rite Aid carry a particular product?
- Can I get my diabetes supplies filled under my Medicare card?
- How can I obtain a print out of my medications for the past year(s)?
- I received an e-mail reminder that my prescription is due for a refill, but the name of the medication is not included in the message. What is the medication?
- I am feeling better; can I stop taking my antibiotic?
- I have a complaint/comment concerning my local store. Where can I voice my concerns?
- What is the difference between a brand and a generic medication?
- Do you take my insurance card?
This is an emergency. I need an answer immediately
If your question is of an urgent nature, please contact your local healthcare provider or hospital emergency room. If this is a medical emergency, contact 911.
Can you tell me if my prescription is ready for pick-up?
You will need to contact your local Rite Aid pharmacy to see if your prescription is ready.
I didn't receive an information pamphlet with my prescription, how can I get one?
Rite Advice Information Pamphlets are available through our website. Select the "Drug Information" icon and enter the medication name into the search field.
How much will my prescription cost if I am paying cash? If I have insurance?
You will need to contact your local Rite Aid store for pricing information.
How do I transfer my prescription to Rite Aid?
Contact the Rite Aid store where you would like to have the prescription transferred. The pharmacist will collect the necessary information and complete the prescription transfer. (Please note: transfer laws vary from state to state, therefore some prescriptions may not be transferable. Check with the local store for specific transfer laws.)
Does Rite Aid carry a particular product?
You will need to contact your local Rite Aid store for inventory information. If the product is not in stock, the pharmacist may be able to place a special order.
Can I get my diabetes supplies filled under my Medicare card?
Medicare Part B will cover 80% of the cost of diabetes supplies (blood glucose monitors, test strips, lancing devices, lancets, control solution, and replacement batteries) for patients with diabetes once you have met your deductible. Simply take your Medicare card and a prescription from your physician to the Rite Aid pharmacy and our pharmacists will process the necessary paperwork.
How can I obtain a print out of my medications for the past year(s)?
Contact your local Rite Aid store to request a copy of your prescription history. The pharmacist can print your profile and mail it to the address we have in your pharmacy record, or have it ready for you to pick up at your earliest convenience.
I received an e-mail reminder that my prescription is due for a refill, but the name of the medication is not included in the message. What is the medication?
Contact your local Rite Aid store to request a copy of your prescription history. The pharmacist can print your profile and mail it to the address we have in your pharmacy record, or have it ready for you to pick up at your earliest convenience.
I am feeling better; can I stop taking my antibiotic?
Continue to take your antibiotic until the entire prescribed amount is finished even if symptoms disappear after a few days. Stopping the medication too early may allow bacteria to continue to grow, which may result in a relapse of the infection.
I have a complaint/comment concerning my local store. Where can I voice my concerns?
Contact our Customer Service Department to have your complaints and comments addressed. Go to our "Contact Us" page. You may also reach our Customer Service Department at 1-800-RITEAID.
What is the difference between a brand and a generic medication?
When a new product is introduced to the market, the manufacturer assigns it a brand or trade name, different from its "chemical" name. Once the patent rights to the product expire [patent life varies depending on the time interval from initial discovery to approval by the Food and Drug Administration (FDA)], other companies are free to manufacture generic versions of the product provided they meet all the requirements the FDA requires of the brand name drug. Generic drugs are regulated by the FDA just like the brand name drug and must meet the same stringent standards to ensure safety and efficacy for their intended uses. Most states require generic substitution by law, unless otherwise specified by the patient or physician. Please consult with your local Rite Aid Pharmacist concerning the substitution laws in your state.
Do you take my insurance card?
Unfortunately, we do not have access to insurance plan information. Please contact your insurance company directly for assistance or check with your local Rite Aid pharmacy. The insurance company should be able to provide you with a list of participating pharmacies in your area, or your local Rite Aid pharmacist will likely be familiar with the plan. (The phone number for the insurance company should be listed on the back of your insurance card.)
