In-Store Return Policy
Hassle Free Returns
We want you to be completely satisfied with your purchase. If you are not, we will be happy to help. Rite Aid will handle your return on a case to case basis with your satisfaction as our top priority. That's our goal.
Have your Receipt or wellness+ rewards Card?
We encourage you to keep your receipt or have your wellness+ rewards card information used during the original purchase so we can quickly refund your item appropriately. Refunds are generally credited using original payment method. Refunds will be accepted within 90 days of the original date of purchase.
If you do not have your receipt but you have your wellness+ card or phone number used during the original purchase, we can look for your transaction 48 hrs after the original purchase date and provide you with a full refund on your original purchase price.
Don't have your Receipt or wellness+ rewards Card?
To return or exchange an item without a receipt or wellness+ rewards card information used during the original purchase, you will be required to present photo ID.* Returns without receipt or card will receive the lowest promotion price in the last 45 days. Authorized returns without a receipt may be refunded for a Rite Aid Gift Card or a product exchange.
Refunds cannot be issued on the following products:
- Cigarettes & Tobacco Products. Cigarettes and tobacco products can only be returned to the state in which they were purchased, with the receipt from the original purchase.
- Prepaid cards, Gift Cards or Money Services
- Lottery Tickets
When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.
Online Store Return Policy
We guarantee total customer satisfaction. For this reason we are proud to offer free returns on all products. If you are not 100% satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrives damaged or the incorrect product was shipped. Please allow 14 business days to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement. For the complete online store return policy please visit riteaid.com/returnpolicy.
Please return your unused merchandise by following the instructions below.
NOTE: We cannot accept online store returns in store.
In the event you are unsatisfied with your order for any reason, there are several ways to return your order.
Option 1: Go online and log into your Rite Aid online account or go to riteaid.com/returns to obtain a Return Number. This will allow you to track the progress of your return online
Option 2: Complete the exchange and return form located on the back of your original packing slip. You will not be able to track the progress of your return online.
Option 3: Call customer care at 1-800-748-3243
Returning Items Not Purchased at Rite Aid
If an item is received by our warehouse as a return but the items were not purchased from Rite Aid (online or in store) that item will be placed in storage for a period of 60 days. If the item is left unclaimed after 60 days, the item will be disposed of.
Return policy for sexual well-being products
Many products sold come with a limited warranty, provided by the manufacturer. ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY CUSTOMER TO RITE AID WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER BY CALLING 1-866-237-9746.
All returns will be accepted within 30 days of purchase. No returns will be accepted without an approved Return Number, which will be given to Customer by a Sexual-Well Being Merchant Customer Care Agent. All defective items will be replaced with the exact item and shipped to the same address as was contained in the original order.
If a defect in the product is discovered outside of the initial 72 hour period, customer must contact the manufacturer of the product for submission of any warranty claim or request for replacement. Seller makes no warranties of any kind, either express or implied, including any warranty or merchantability or fitness for a particular purpose, with regard to the product purchased. Please refer to the manufacturer's warranty included with the product to determine the remedies in the event of a defect in materials or workmanship. All products have different warranty periods from different manufacturers. No warranty whatsoever will be valid if the defect was caused by customer’s abuse, negligence, or mishandling. All merchandise sold by us is only subject to manufacturer’s warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. No labor or inconvenience charges may be included in any warranty claims.
DEFECTIVE ITEMS DUE TO DAMAGE IN TRANSIT: If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual Well-Being Merchant Customer Care Center at 1-800-748-3243 or use email or live chat to report the issue. Once Customer Care Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.
Items purchased online must be returned online.
Costume and Costume Accessory Return Policy
Unless they have a manufacturer defect, we do not accept returns for costumes or costume accessories purchased from our store.
The Rite Aid Online Store is committed to providing you with the highest quality products. To ensure your satisfaction, we ask that you inspect your costumes and/or costume accessories upon arrival and contact Customer Care within 48 hours if any problems are found. We will credit or exchange unused, defective items only. Please return the unused items in their original packaging as items returned without original packaging will not be refunded.
* For in-store returns, we accept the following IDs: wellness+ rewards card, U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Passport, U.S. Laser Visa, Matricula Consular, and select foreign Drivers’ Licenses.