We want you to be completely satisfied with your purchase. If you are not, we will be happy to help. You can return most items purchased at Rite Aid stores within 90 days of purchase from the date of receipt, including items placed online for pickup or delivery. To ensure a smooth return, please bring your receipt or proof of purchase, as well as the original payment method. For return eligibility, items should ideally be in their original condition and packaging. Rite Aid will handle your return on a case-to-case basis with your satisfaction as our top priority.
We encourage you to keep your receipt or have your Rite Aid Rewards card information used during the original purchase so we can quickly refund your item appropriately. Refunds are generally credited using original payment method. Refunds will be accepted within 90 days of the original date of purchase. If you do not have your receipt but you have your Rite Aid Rewards card or phone number used during the original purchase, we can look for your transaction 48 hrs. after the original purchase date and provide you with a full refund on your original purchase price.
To return or exchange an item without a receipt or Rite Aid Rewards card information used during the original purchase, you will be required to present photo ID.* Returns without receipt or card will receive the lowest promotion price in the last 45 days. Authorized returns without a receipt may be refunded for a Rite Aid Gift Card or a product exchange. Rite Aid reserves the right to limit or refuse non-receipted returns or exchanges, including if the return is a potential health or safety risk.
For online orders placed for shipping, please call customer care at 1-800-748-3243 within 90 days of the original shipped date for a refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Please allow 14-21 business days to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.
Refunds cannot be issued on the following products:
Try any beauty product 100% risk free. We accept returns on all opened or used beauty products bought in-store and online.