In-Store Return Policy
Hassle Free Returns
We want you to be completely satisfied with your purchase. If you are not, we will be happy to help. Rite Aid will handle your return on a case to case basis with your satisfaction as our top priority. That's our goal.
Have your Receipt or wellness+ or Plenti Card?
We encourage you to keep your receipt or have your wellness+ or Plenti card information used during the original purchase so we can quickly refund your item appropriately. Refunds are generally credited using original payment method. Refunds will be accepted within 90 days of the original date of purchase.
If you do not have your receipt but you have your wellness+ card or phone number used during the original purchase, we can look for your transaction 48 hrs after the original purchase date and provide you with a full refund on your original purchase price.
Don't have your Receipt or wellness+ or Plenti Card?
To return or exchange an item without a receipt or wellness+ or Plenti card information used during the original purchase, you will be required to present photo ID.* Returns without receipt or card will receive the lowest promotion price in the last 45 days. Authorized returns without a receipt may be refunded for a Rite Aid Gift Card or a product exchange.
Refunds cannot be issued on the following products:
- Cigarettes & Tobacco Products. Cigarettes and tobacco products can only be returned to the state in which they were purchased, with the receipt from the original purchase.
- Prepaid cards, Gift Cards or Money Services
- Lottery Tickets
When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.
Online Store Return Policy
We guarantee total customer satisfaction, for this reason we are proud to offer free returns on all products. If you are not completely satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
Please return your unused merchandise by following the instructions below. If you return any part of your order and that order was part of a promotion, any refund may be reduced.
NOTE: We cannot accept online store returns in store.
If you return any part of your order and that order was part of a promotion, any refund may be reduced. If you have any questions regarding your return, please email or call us at 1-866-967-4832 with your order number and the reason you want to return each item. A Customer Care Representative will be happy to help; and, if necessary, send you shipping instructions for returning the item(s).
If your order did not come with a return-shipping label included in the box, please contact Rite Aid Online Store Customer Care by email, live chat, or by calling 1-866-967-4832 for assistance with your return. NOTE: To ensure that your product return is received and that you receive your applicable refund, the packing slip must be enclosed in the return shipment.
Returning Damaged Merchandise Purchased Online
If your merchandise was damaged in transit or is defective, please contact our Customer Service department to arrange for a replacement.
Rite Aid Money Back Beauty Guarantee
Any opened or used beauty product of any brand name can be returned for a full refund when accompanied by a receipt. Beauty categories subject to the guarantee are skin care/depilatories, sun care, bath/soap, hair care (shampoo, conditioner, styling and professional), hair color, cosmetics, ethnic beauty aids, fragrances, cosmetic organizers and personal care appliances.
SEXUAL WELL-BEING ITEMS Shortages/Damages/Returns
Attention: Many products sold come with a limited warranty, provided by the manufacturer. ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY CUSTOMER TO RITE AID WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER BY CALLING 1-866-237-9746.
All returns will be accepted within 30 days of purchase. No returns will be accepted without an approved Return Authorization Number, which will be given to Customer by a Sexual-Well Being Merchant Customer Care Agent, along with a copy of the Invoice, which clearly states the invoice number, the date of invoice and the customer’s name. All defective items will be replaced with the exact item and shipped to the same address as was contained in the original order.
If a defect in the product is outside of the initial 72 hour period, customer must contact the manufacturer of the product for submission of any warranty claim or request for replacement. As between the Customer and the Seller, all products are SOLD AS IS, without warranty. Seller makes no warranties of any kind, either express or implied, including any warranty or merchantability or fitness for a particular purpose, with regard to the product purchased. Please refer to the manufacturer's warranty included with the product to determine the remedies in the event of a defect in materials or workmanship. All products have different warranty periods from different manufacturers. No warranty whatsoever will be valid if the defect was caused by customer’s abuse, negligence, or mishandling. All merchandise sold by us is only subject to manufacturer’s warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. No labor or inconvenience charges may be included in any warranty claims.
DEFECTIVE ITEMS: All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer's defect, it will be replaced. In the event the customer requires an immediate replacement prior to the manufacturer's determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer. If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual Well-Being Merchant Customer Care Center at 1-866-237-9746 or use email or live chat to report the issue. Once Customer Care Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.
Special Offers & Promotions:
If you choose to return part of an order associated with a special offer. For example, if you received a free gift with purchase you will receive full credit for your return, but you will not be refunded for the shipping and tax associated with the free item.
* For in-store returns, we accept the following IDs: wellness+ or Plenti card, U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Passport, U.S. Laser Visa, Matricula Consular, and select foreign Drivers’ Licenses.