How we’re supporting our customers
We’re working hard to make shopping safe and easy
while times are tough
Rite Aid Virtual Care
A new telehealth service, RediClinic@Home, connects patients to clinicians through video chat.
Capacity Limits
Rite Aid is adhering to any limits set by local municipalities regarding the number of customers allowed to shop at one time.
Senior Hour
For the safety of seniors, we have designated 9 AM to 10 AM each day as a senior shopping hour to limit exposure for customers 60+.
*In Massachusetts, eligible customers are age 60+. All other states, eligible customers are age 65+ and/or immune compromised.
Cleaning & Sanitization
We’re following enhanced cleaning measures at store and distribution centers to prevent viruses like COVID-19 and the flu.
Social Distancing
Social distancing procedures in stores include marking floor areas at the pharmacy and front counters to ensure separation.
24/7 Support
If you have questions about your medications or care, healthcare professionals are available 24/7 at 1-800-Rite Aid or via live chat on RiteAid.com.
Customer Safety
Rite Aid requires customers to wear face
coverings in all locations as of Tuesday, July 21st.
If a customer does not have a face covering,
Rite Aid will provide one free of charge.
How we’re supporting our front line associates
We’ve invested nearly $40 million in associate safety
and financial support
Pandemic Pay
Our Pandemic Pay Program ensures associates are fairly compensated if diagnosed with the virus or quarantined due to exposure.
Associate Safety
Rite Aid requires all associates to wear face coverings while at work. We have also installed Plexiglass shields at the pharmacy and front-end counters and developed in-store social distancing protocols.
Hero Pay
As part of the Hero Pay program, hourly associates received a pay increase of $2 per hour from March 15, 2020 to May 16, 2020.
Enhanced Cleaning
The same enhanced cleaning and sanitization measures that protect Rite Aid customers also protect our associates.
Hero Bonus
Retail store management – including pharmacists, distribution center management, and RediClinic professional associates – received a Hero Bonus of $1,000.
Sanitization Protocols
In the event an associate is confirmed to have tested positive for COVID-19, strict sanitization protocols are followed.
The Rite Aid Foundation
The Rite Aid Foundation committed $5M to a
COVID-19 philanthropic package, including $2M for
the Rite Aid Associate Relief Fund.