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Supporting Our Associates & Customers

Here’s how we’re helping you & our associates during this difficult time.

How we’re supporting our customers

We’re working hard to make shopping safe and easy 

while times are tough

Rite Aid Virtual Care

A new telehealth service, RediClinic@Home, connects patients to clinicians through video chat.

Capacity Limits

Rite Aid is adhering to any limits set by local municipalities regarding the number of customers allowed to shop at one time.

Senior Hour

For the safety of seniors, we have designated 9 AM to 10 AM each day as a senior shopping hour to limit exposure for customers 65+ and/or immune-compromised. 


Cleaning & Sanitization

We’re following enhanced cleaning measures at store and distribution centers to prevent viruses like COVID-19 and the flu.

Social Distancing

Social distancing procedures in stores include marking floor areas at the pharmacy and front counters to ensure separation.

24/7 Support

If you have questions about your medications or care, healthcare professionals are available 24/7 at 1-800-Rite Aid or via live chat on RiteAid.com.  



Customer Safety

Rite Aid requires customers to wear face

coverings in all locations as of Tuesday, July 21st.

If a customer does not have a face covering,

Rite Aid will provide one free of charge.



How we’re supporting our front line associates

We’ve invested over $47 million in associate safety 

and financial support

Pandemic Pay


Our Pandemic Pay Program, which ran from March 13, 2020 through June 1, 2021, was designed to ensure that associates were fairly compensated if diagnosed with the virus or quarantined due to exposure.

Associate Safety


Rite Aid requires all associates to wear face coverings while at work. We have also installed Plexiglass shields at the pharmacy and front-end counters and developed in-store social distancing protocols.



Hero Pay


As part of the Hero Pay program, hourly associates received a pay increase of $2 per hour from March 15, 2020 to May 16, 2020. 

Enhanced Cleaning


The same enhanced cleaning and sanitization measures that protect Rite Aid customers also protect our associates.

Hero Bonus


Retail store management – including pharmacists, distribution center management, and RediClinic professional associates – received a Hero Bonus of $1,000. 



Sanitization Protocols


In the event an associate is confirmed to have tested positive for COVID-19, sanitization protocols are followed. 

The Rite Aid Foundation


The Rite Aid Foundation committed $5M to a

COVID-19 philanthropic package, including $2M for

the Rite Aid Associate Relief Fund.

Need more COVID-19 information?