A Message from Rite Aid’s CEO

  April 6, 2020

To Our Friends & Neighbors,

At Rite Aid, keeping our communities and associates healthy is at the center of what we do. As the COVID-19 pandemic continues, I wanted to provide an update about how we’re working to make that happen.

For our associates:

  • Beginning immediately, Rite Aid plans to hire 5,000 associates for full and part-time roles across the country to support store and distribution center teams. Positions will include cashiers, pharmacy technicians and distribution center associates. To view available positions and apply, please visit https://careers.info.riteaid.com/.

  • Rite Aid associates are key to providing communities with medications, essential supplies and COVID-19 related information. To show appreciation for their exceptional commitment, Rite Aid created a Hero Program to recognize their efforts.

    • As part of that program, hourly associates (who work in Rite Aid stores, RediClinic locations or distribution centers) are receiving a Hero Pay increase of $2 per hour, which began March 15, 2020, and is to last through at least May 2, 2020.

    • Additionally, current retail store management, including pharmacists, distribution center management and RediClinic professional associates, have received a Hero Bonus of $1,000.

  • Rite Aid also increased its associate discount to 35% on all eligible products and services in our stores beginning March 24 until at least the end of April 2020.

  • Rite Aid has also established specific guidelines related to leaves of absence related to COVID-19 to provide greater flexibility for those impacted by the virus. This includes a "Pandemic Pay" policy, which ensures associates are compensated if diagnosed with the virus or quarantined because of exposure.

  • Rite Aid has implemented specific internal protocols during the pandemic to keep its associates safe and ready to serve customers. In addition to allowing associates to wear masks and gloves at their discretion, Rite Aid is making enhancements to the many health and safety procedures already in place at its stores. The company is in the process of installing Plexiglas shields at pharmacy and front end counters to provide additional protection for associates and customers.

For our customers:

  • To serve the essential needs of patients, RediClinic, a wholly owned subsidiary of the Rite Aid Corporation, launched a new telehealth service, RediClinic@Home. The new virtual health program connects patients to RediClinic clinicians through a video chat using a patient's browser-enabled smartphone, tablet, laptop or desktop device. In the comfort and safety of their homes, patients have the ability to check in and register online. A provider then reviews their intake form from their remote location and initiates the virtual care video visit.

  • RediClinic@Home video visits are currently available in Delaware, Pennsylvania and Texas. Most insurance plans are accepted or patients can pay $49 per visit. Patients can visit www.RediClinic.com for additional information about the service.

  • For the safety of our seniors, we have designated 9 a.m. to 10 a.m. each day as a senior shopping hour to limit exposure for customers 60 and older. Additionally, each Wednesday in April, Rite Aid is offering a 30% discount to wellness+ rewards members over 65.

  • Rite Aid has also established social distancing procedures that include marking floor areas in front of the pharmacy and front end counters with tape to ensure 6-foot separation.

  • Rite Aid is adhering to any limits set by local municipalities regarding the number of customers allowed to shop at any one time in stores.

  • The company has also established a strict protocol when an associate is confirmed to have tested positive for COVID-19, including closing the store for a comprehensive sanitizing regimen that ensures the store is germ-free before reopening.

Rite Aid has taken these measures to minimize risk in its stores, offices and distribution centers so that we can continue to serve as a critical healthcare resource to people across the country. We continue to monitor the situation closely and take actions to protect its associates, customers, and communities in which we serve. Thank you to our customers and associates for your unwavering support. As always, if you have any questions about your medications or care, healthcare professionals and pharmacists are available 24/7 at 1-800-Rite Aid or through a live chat on RiteAid.com.

 

Heyward Donigan
President and Chief Executive Officer, Rite Aid

 March 13, 2020

To Our Friends & Neighbors,

At Rite Aid, the health and wellness of our communities, customers and associates is our first priority. Like you, we are concerned about recent developments surrounding COVID-19, also known as coronavirus. As a healthcare company, we are taking proactive precautions to minimize risk in our stores, offices and distribution centers.

Our stores and distribution centers are following enhanced cleaning and sanitation protocols designed specifically to prevent the spread of all viruses, including COVID-19 and the flu. In addition to our external cleaning providers who professionally cleanse and sanitize our stores, we have increased the frequency by which our associates clean high traffic surfaces throughout the day.

We are working around the clock to procure products like sanitizer, cleansers, rubbing alcohol, and other items our customers need. We’ve also significantly increased our staffing levels to fill online orders quicker. We established in-store and online purchase limits on certain items to ensure that these products are available to the greatest number of customers. We appreciate your patience and understanding as we continue to work on replenishing merchandise.

We encourage you to visit our stores’ germ prevention displays, located on end caps and near the pharmacy, for quick access to products that will help you avoid the spread of viruses. And, of course, if you or somebody you are caring for does get sick, our pharmacists and associates can help you with the medication and supplies you will need for treatment and comfort.

If you have been exposed to coronavirus or the flu, or if you prefer to use shopping options that help reduce contact with others, we encourage you to use our app to refill prescriptions online and receive texts when your prescription is ready. You can also shop RiteAid.com to have your health and wellness products delivered right to your door. Many Rite Aid locations provide drive-through pickup windows and/or prescription delivery. Contact information for your local store can be found on RiteAid.com. And if you are not already a member of RiteAid’s free wellness+ rewards program, we encourage you to sign up to receive digital updates on COVID-19, in addition to a variety of other valuable benefits.

At the corporate level, Rite Aid is communicating frequently and directly with our stores and associates to issue updated guidance and information. Our senior leadership team is actively engaged on a daily basis and we have formed an enterprise-wide task force to help manage this rapidly evolving situation. We will continue to monitor the situation closely and take actions to protect our customers and associates. We encourage you to visit the CDC website for up-to-date information and facts on COVID-19.

As always, if you have any questions about your medications or care, healthcare professionals and pharmacists are available 24/7 at 1-800-Rite Aid or through a live chat on RiteAid.com.

 

Heyward Donigan
President and Chief Executive Officer, Rite Aid

Go to the CDC’s website for more ways
to protect yourself and your loved ones.

Learn More