Rite Aid’s COVID-19 measures are designed to keep our customers and communities safe.
What you need to know about Coronavirus.
At the corporate level, Rite Aid is communicating frequently and directly with our stores and associates to issue updated guidance and information. Our management team is actively engaged on a daily basis to help address this rapidly evolving situation. We will continue to monitor the situation closely and take actions to protect our customers and associates. You can read about how we’re supporting our associates during COVID-19 here: https://www.riteaid.com/associate-support
The safety of our associates, customers and communities is our number one priority. During this unprecedented crisis, we are taking many extra precautions to continue to serve our customers during a time when they need our help the most.
Our stores, pharmacies and distribution centers are all following CDC guidance to help stop the spread of the virus. You can find the most up-to-date information from the CDC at https://www.cdc.gov/coronavirus/2019-ncov/index.html
Our stores and distribution centers are using cleaning kits that include hand sanitizers , wipes, masks and gloves. We are cleaning more frequently and constantly disinfecting high-traffic surfaces throughout these locations. We follow strict cleaning procedures per CDC guidance when an associate has tested positive for COVID-19 or is presumed to have a case of COVID-19, including closing the store for a comprehensive sanitizing regimen.
We also offer services such as delivery, drive thru (at select locations), 90 day script refills and much more. Please visit https://www.riteaid.com/Covid19 for more information on how we can help keep you and your family safe.
Some stores are currently offering ‘Pay ‘n Go” pre-pay services for prescriptions. Patients who are signed up for Prescription Notification at eligible stores will have an option to pre-pay for their pharmacy order when they receive their “Your Prescription is Ready” text or email with a link to pay. We hope to roll-out this service to all stores in the coming weeks.
We are also encouraging the use of contactless payments like Apple Pay, Android Pay and contactless cards, which allow you to hold your card near the pin pad to be read wirelessly. Cards that have a symbol like the one below can be used wirelessly this way. Contact your bank for more information on contactless credit cards.
A supply of finger covers are available at each register, and customers are encouraged to use one if they need to touch our pin pad payment units.
We have signs and tape markers encouraging you to keep six feet of distance from others. We are installing Plexiglas shields at the registers and pharmacy windows.
Rite Aid understands that the elderly population and those with underlying medical conditions are particularly susceptible to COVID-19. We have set aside special daily shopping hours between 9 am and 10 am to serve senior citizens and those with a weakened immune system.
If you’re not a senior or somebody with a weakened immune system, we appreciate your patience, flexibility and willingness to visit our stores outside of that reserved hour. If you need a prescription during that time, we encourage you to use our full-service pharmacy windows available at most locations or to call ahead to the store for accommodation. We encourage everybody to also take advantage of free prescription delivery, and online shopping options to minimize person-to-person contact.
For a list of current Testing site locations, please visit: https://www.riteaid.com/pharmacy/services/covid-19-testing
Rite Aid is providing COVID-19 testing at select locations for all patients 18 years of age and older who qualify with or without symptoms in accordance with the Centers for Disease Control and Prevention guidance. For more information, please see our press release: https://www.riteaid.com/corporate/news/-/pressreleases/news-room/2020/rite-aid-significantly-expands-covid-19-testing
Patients may be ineligible to be tested if they have severe symptoms.
All individuals 18+ with or without symptoms are eligible for testing. Individuals can receive testing as often as needed. Rescheduling is available online 24 hours after previous results are posted. Individuals who did not meet testing criteria prior to the expansion of asymptomatic inclusion, can log back into Project Baseline and may now schedule for testing.
Results are received in 2-5 days. All individuals being tested will receive an email from firstname.lastname@example.org with their results.
Results are also available from their Project Baseline home page. If results are positive, individuals will also receive a call from PWN, our ordering physician group.
If it has been over 7 days since testing and results are not received via email (email@example.com) or on your Project Baseline home page, please email firstname.lastname@example.org.