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Supporting Our Associates & Customers

Here’s how we’re helping you & our associates during this difficult time.

How we’re supporting our customers

We’re working hard to make shopping safe and easy 

while times are tough

Capacity Limits

Rite Aid is adhering to any limits set by local municipalities regarding the number of customers allowed to shop at one time.

Cleaning & Sanitization

We’re following enhanced cleaning measures at store and distribution centers to prevent viruses like COVID-19 and the flu.

Social Distancing

Social distancing procedures in stores include marking floor areas at the pharmacy and front counters to ensure separation.

24/7 Support

If you have questions about your medications or care, healthcare professionals are available 24/7 at 1-800-Rite Aid or via live chat on RiteAid.com.  

 

 

Customer Safety

As of July 4th, 2021 we are updating our in-store masking policy to follow CDC guidance to allow fully vaccinated guests to shop without wearing a face covering, unless otherwise mandated by local government officials. As a healthcare provider, we continue to ask unvaccinated individuals, particularly those receiving any direct care from our pharmacists, to continue to wear a face covering while in our stores. If a customer does not have a face covering, Rite Aid will provide one free of charge.

 

 

How we’re supporting our front line associates

We’ve invested over $47 million in associate safety 

and financial support

Pandemic Pay

 

Our Pandemic Pay Program, which ran from March 13, 2020 through June 1, 2021, was designed to ensure that associates were fairly compensated if diagnosed with the virus or quarantined due to exposure.

Associate Safety

 

As of July 4th, 2021 we are updating our in-store masking policy to follow CDC guidance to allow fully vaccinated associates to work without wearing a face covering, unless otherwise mandated by local government officials. For safety, pharmacists will still be required to wear a mask while vaccinating customers. We have also installed Plexiglass shields at the pharmacy and front-end counters and developed in-store social distancing protocols.

 

 

 

Hero Pay

 

As part of the Hero Pay program, hourly associates received a pay increase of $2 per hour from March 15, 2020 to May 16, 2020. 

Enhanced Cleaning

 

The same enhanced cleaning and sanitization measures that protect Rite Aid customers also protect our associates.

Hero Bonus

 

Retail store management – including pharmacists, distribution center management, and RediClinic professional associates – received a Hero Bonus of $1,000. 

 

 

Sanitization Protocols

 

In the event an associate is confirmed to have tested positive for COVID-19, sanitization protocols are followed. 

The Rite Aid Foundation

 

The Rite Aid Foundation committed $5M to a

COVID-19 philanthropic package, including $2M for

the Rite Aid Associate Relief Fund.

Need more COVID-19 information?