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Customer & Associate Support

Here’s how we’re helping you & our associates during this difficult time.

How we’re supporting our customers

We’re working hard to make shopping safe and easy 

while times are tough

Rite Aid Virtual Care

A new telehealth service, RediClinic@Home, connects patients to clinicians through video chat.

Capacity Limits

Rite Aid is adhering to any limits set by local municipalities regarding the number of customers allowed to shop at one time.

Senior Hour

For the safety of seniors, we have designated 9 AM to 10 AM each day as a senior shopping hour to limit exposure for customers 60+. 

 

*In Massachusetts, eligible customers are age 60+. All other states, eligible customers are age 65+ and/or immune compromised.

Cleaning & Sanitization

We’re following enhanced cleaning measures at store and distribution centers to prevent viruses like COVID-19 and the flu.

Social Distancing

Social distancing procedures in stores include marking floor areas at the pharmacy and front counters to ensure separation.

24/7 Support

If you have questions about your medications or care, healthcare professionals are available 24/7 at 1-800-Rite Aid or via live chat on RiteAid.com.  

 

 

Customer Safety

Rite Aid requires customers to wear face

coverings in all locations as of Tuesday, July 21st.

If a customer does not have a face covering,

Rite Aid will provide one free of charge.

 

 

How we’re supporting our front line associates

We’ve invested nearly $40 million in associate safety 

and financial support

Pandemic Pay

 

Our Pandemic Pay policy ensures associates are fairly compensated if diagnosed with the virus or quarantined due to exposure. 

Associate Safety

 

Rite Aid requires all associates to wear face coverings while at work. If an associate has a medical condition that prohibits the use of a face covering, the associate must wear a Rite Aid-provided face shield. We have also installed Plexiglass shields at the pharmacy and front-end counters and developed in-store social distancing protocols.

 

 

Hero Pay

 

As part of the Hero Pay program, hourly associates received a pay increase of $2 per hour from March 15, 2020 to May 16, 2020. 

Enhanced Cleaning

 

The same enhanced cleaning and sanitization measures that protect Rite Aid customers also protect our associates.

Hero Bonus

 

Retail store management – including pharmacists, distribution center management, and RediClinic professional associates – received a Hero Bonus of $1,000. 

 

 

Sanitization Protocols

 

In the event an associate is confirmed to have tested positive for COVID-19, strict sanitization protocols are followed. 

The Rite Aid Foundation

 

The Rite Aid Foundation committed $5M to a

COVID-19 philanthropic package, including $2M for

Rite Aid Associate Relief Fund.


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