Text (SMS & MMS) Messaging and Voice Program Terms & Conditions

Please Read These Terms and Conditions regarding the Rite Aid and/or Bartell Drugs Pharmacy Text Messaging and Voice Program

By providing your phone number to Rite Aid and/or Bartell Drugs, you will receive SMS (Short Message Service), MMS (Multimedia Message Service) messages and/or voice calls/messages regarding prescriptions and pharmacy services.

Rite Aid and Bartell Drugs Pharmacy Text Messages and Voice Calls/Messages

Specific pharmacy text messages a customer may receive are prescription notifications and pharmacy services messages, including:

(i) when a prescription is ready for pickup,
(ii) when a prescription is due for a refill,
(iii) when Rite Aid and/or Bartell Drugs needs to contact you about a prescription, and
(iv) other pharmacy services that we may offer.

Please note that by providing your mobile phone number, you acknowledge that prescription notifications and pharmacy services messages, which may include some limited protected health information, will be sent to the number you provide, which may be viewed by whomever has access to that mobile phone or the carrier account. Please also note that Message and Data Rates May Apply and you are responsible for those charges and that Message Frequency Varies per user.  

If you have provided a phone number that is not a mobile phone number, you agree that Pharmacy calls/messages may be sent using an automated telephone dialing system or an artificial or prerecorded voice.

Rite Aid and Bartell Drugs Scheduling Appointment Reminder Text Messages and Voice Calls/Messages

By opting into Scheduling Appointment Reminder messages, you agree to receive transactional SMS/MMS messages to confirm and/or remind you of appointments scheduled with the pharmacy. These may include vaccine appointments, testing appointments or appointments with a pharmacist.  

If you have provided a phone number that is not a mobile phone number, you agree that Scheduling Appointment Reminder calls/messages may be sent using an automated telephone dialing system or an artificial or prerecorded voice.

Rite Aid Verification Text Messages and Voice Calls/Messages

By opting into Rite Aid Verification messages, you agree to receive transactional SMS/MMS messages to authenticate new account signups and/or password reset requests.

If you have provided a phone number that is not a mobile phone number, you agree that Rite Aid Verification calls/messages may be sent using an automated telephone dialing system or an artificial or prerecorded voice.

How to Opt Out

You understand and agree that each short code and/or telephone number used to communicate with you is an independent message campaign, separate and apart from any other message campaign you may receive from or on behalf of Rite Aid and/or Bartell Drugs, their affiliates, agents, assigns, or service providers.  You understand that in order to opt out of receiving messages, you must opt out of a particular short code and/or telephone number used to communicate with you. You may opt out at any time by texting STOP to the below short codes and/or telephone numbers or by updating your account message preferences in your Profiles and Preferences on riteaid.com. Please note, you will continue to receive other text messages for other Rite Aid and/or Bartell Pharmacy Text Messaging Programs unless you separately opt-out of those.

Rite Aid Pharmacy messages: 748379 (Prescription notifications), 86178 (Prescription notifications), or 30258 (Pharmacy services)
Bartell Drugs Pharmacy messages: 59316 (Prescription notifications) or 45924 (Pharmacy services)

Rite Aid or Bartell Drugs Scheduling Appointment Reminder messages: 88688

Rite Aid Verification messages: 96843

How to Get Help

For help at any time about any of the following programs, text the word HELP to the below short codes and/or telephone numbers:

Rite Aid Pharmacy messages: 748379 (Prescription notifications), 86178 (Prescription notifications), or 30258 (Pharmacy services)

Bartell Drugs Pharmacy messages: 59316 (Prescription notifications), or 45924 (Pharmacy services)

Rite Aid or Bartell Drugs Scheduling Appointment Reminder messages:  88688

Rite Aid Verification messages: 96843

Rite Aid customers may also email customer support at inquiry@riteaid.com, call 1-800-RITEAID or visit https://www.riteaid.com/customer-support/contact-us. 
Bartell Drugs customers may also email customer support at pharmacy@bartelldrugs.com, call 1-800-BARTELL or visit https://www.riteaid.com/customer-support/contact-us.

Supported Carrier List

AT&T, Sprint, Virgin Mobile, T-Mobile®, MetroPCS, U.S. Cellular®, Verizon Wireless.  Mobile carriers are not liable for delayed or undelivered messages.

Protecting Your Personal Information.

Mobile information will not be shared with third parties for marketing or promotional purposes without your prior express written consent

Minors

If you are a registered user under 18, you or your guardian may request that Rite Aid or Bartell Drugs remove any content or information that you may have posted on our Internet Web site, or any online service, online application, or mobile application, including your name, address, mobile or home phone, gender and date of birth. If you choose to request that Rite Aid or Bartell Drugs remove any such content or information, you may do so by visiting riteaid.com/contact-us to email or chat live with a customer support agent, calling customer support at 1-800-RITEAID (748-3243), or by writing to Rite Aid Corporation P.O. BOX 3165 Attn: Customer Support, Camp Hill, PA 17011-3165.  Please note, that our removal may not be complete or comprehensive, such as when the content or information has been reposted by a third party.

DISCLAIMER

THE PROGRAM AND OUR text messaging content is provided on an “as Is,” “as available” basis, without representations or warranties of any kind. To the full extent permitted by law, Rite Aid disclaims all representations and warranties, either express or implied, including, but not limited to, warranties of title, merchantability and fitness for a particular purpose.

Rite Aid and The Bartell Drug Company shall not have any liability or responsibility for any errors or omissions in the content of this program. Rite Aid and the Bartell Drug Company do not represent or warrant that the text messaging program will operate without interruption or error.

In no event shall Rite Aid or The Bartell Drug Company, their affiliates or any of their employees, directors, officers, agents, vendors or suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with participation in this program, whether in contract, negligence or other tortious action, even if an authorized representative of Rite Aid or The Bartell Drug Company has been advised of or should have known of the possibility of such damages. In jurisdictions which do not allow the exclusion or limitation of liability for incidental or consequential damages, such limitation shall not be applicable to you.

Your participation in the text messaging program is at your sole risk and if you are dissatisfied with the text messaging program, its content or with these terms and conditions, your sole and exclusive remedy is to opt out of the program.

Waiver.

No term or provision of these Terms and Conditions shall be deemed waived and no breach excused unless such waiver or consent is in writing and signed by the party claimed to have waived or consented.

Termination.

Rite Aid and/or The Bartell Drug Company reserve the right, in its/their sole discretion, to terminate your access to the all or part of the Text Messaging Program, with or without notice, for any reason or no reason, including, without limitation, your violation of these Terms and Conditions.

Governing Law and Venue.

By accessing and using this Text Messaging Program, you agree that your access and use is subject to these Terms and Conditions as well as applicable laws, as governed and interpreted pursuant to the laws of the Commonwealth of Pennsylvania. Any litigation arising out or in connection with your use of this Program shall be exclusively in the state or federal courts located in Cumberland County, Pennsylvania.

Your Representations and Warranties.

By providing your phone number to Rite Aid or Bartell Drugs, and for any phone number that you might provide to either Rite Aid or Bartell Drugs in the future, you certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else’s.  You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us.  You agree to promptly alert us whenever you stop using a telephone number.  In the event that you provide a phone number for which you do not have authority to provide consent, you agree to defend and indemnify Rite Aid, Bartell Drugs, and/or their affiliates, agents, assigns, and service providers against any claims relating to SMS/MMS messages that Rite Aid or Bartell Drugs and/or their affiliates, agents, assigns, and service providers may make to any such phone number based on the consent that you have provided to receive such SMS/MMS messages. 

Severability; Entire Agreement.

If any part of this agreement is ruled to be unenforceable, then such part shall be limited or eliminated to the minimum extent necessary, with the remainder of agreement remaining in full force and effect. The Terms and Conditions constitute the entire agreement between us governing your use.

Effective Date of these Terms and Conditions:  January 2024