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Search our drug database to learn more about your medications, including potential side effects. View drug information.

Live Chat with a Pharmacist

 

We’re committed to offering you, our customers, personalized service, whenever and wherever you need it.

  • As a wellness+ member, you have 24/7 access to a pharmacist via online chat
  •  wellness+ members can also speak with a clinical pharmacist 24/7 by phone, by calling 1-800-RITEAID
    (1-800-748-3243)
  • Diabetes specialists are available via online chat and over the phone Monday through Friday from 9 am to 8 pm EST.
  • You can also submit your questions via our Secure Message Center, whether you’re a wellness+ member or not. You’ll need a separate login account for this service. Messages are reviewed Monday through Friday between 9am and 8pm EST and responses will be sent within 24 business hours.

Feel free to contact a pharmacist with questions or concerns about your prescriptions, potential drug interactions, or anything else regarding your medications. Or look through the following frequently asked pharmacy questions to see if your question has already been answered.

What if this is an emergency and I need an answer immediately?

If your question is of an urgent nature, please contact your local healthcare provider or hospital emergency room. If this is a medical emergency, contact 911.

Can you tell me if my prescription is ready for pick-up?

You will need to contact your local Rite Aid pharmacy to see if your prescription is ready. My Pharmacy members can also see if their prescription is ready by logging in to their account and/or signing up to receive prescription reminders via email or text message.

I didn't receive an information pamphlet with my prescription. How can I get one?

Rite Advice information pamphlets are available through our website. Select the "Drug Information" icon and enter the medication name into the search field.

How much will my prescription cost if I am paying cash? What if I have insurance?

You will need to contact your local Rite Aid store for pricing information.

How do I transfer my prescription to Rite Aid?

Contact the Rite Aid store where you would like to have your prescription transferred. The pharmacist will collect the necessary information and complete the prescription transfer. You can also transfer your prescription online.

Does Rite Aid carry a particular product?

You will need to contact your local Rite Aid store for inventory information. If the product is not in stock, the pharmacist may be able to place a special order. 

Can I get my diabetes supplies filled using my Medicare card?

Medicare Part B will cover 80% of the cost of diabetes supplies (blood glucose monitors, test strips, lancing devices, lancets, control solution, and replacement batteries) for patients with diabetes once they have met their deductible. Simply take your Medicare card and a prescription from your physician to a Rite Aid pharmacy and a pharmacist will process the necessary paperwork.

How can I obtain a printout of my medications for the past year(s)?

Contact your local Rite Aid store to request a copy of your prescription history. The pharmacist can print your profile and mail it to the address we have in your pharmacy record, or have it ready for you to pick up at your earliest convenience. My Pharmacy members can also view their prescription history online.

I received an email reminder that my prescription is due for a refill, but the name of the medication is not included in the message. What is the medication?

In order to protect the confidentiality of our customers, we do not disclose patient profile information over the Internet. Prescription numbers are located in the pink shaded area in the upper left corner of your prescription label. If you are unable to locate your prescription vial, please contact your local Rite Aid store for assistance.

I am feeling better. Can I stop taking my antibiotic?

Continue to take your antibiotic until the entire prescribed amount is finished, even if symptoms disappear after a few days. Stopping the medication too early may allow bacteria to continue to grow, which may result in a relapse of the infection.

I have a complaint/comment about my local store. Where can I voice my concerns?

Contact our Customer Service Department online to have your complaints and comments addressed. You may also reach our Customer Service Department at 1-800-RITE AID (1-800-748-3243).

What is the difference between a brand and a generic medication?

When a new product is introduced to the market, the manufacturer assigns it a brand or trade name, different from its "chemical" name. Once the patent rights to the product expire (patent life varies depending on the time interval from initial discovery to approval by the Food and Drug Administration [FDA]), other companies are free to manufacture generic versions of the product provided they meet all the requirements the FDA requires of the brand name drug. Generic drugs are regulated by the FDA just like the brand name drug and must meet the same stringent standards to ensure safety and efficacy for their intended uses. Most states require generic substitution by law, unless otherwise specified by the patient or physician. Please consult with your local Rite Aid pharmacist concerning the substitution laws in your state.

Do you take my insurance card?

Rite Aid accepts most insurance plans, including Express Scripts, Caremark, OptumRx, Medimpact, Cigna, Humana, Medicaid, Medicare Parts B and D, and many more.

Unfortunately, we do not have access to specific insurance plan information. Please contact your insurance company directly for assistance or check with your local Rite Aid pharmacy. The insurance company should be able to provide you with a list of participating pharmacies in your area, or your local Rite Aid pharmacist will likely be familiar with the plan. (The phone number for the insurance company should be listed on the back of your insurance card.)